Case Study
Mains Water Leak Detection in Sutton
High Water Usage Reported By Water Board
Thermal Imaging, Tracer Gas and Acoustic Detection were used to investigate the symptoms and confirm the cause: mains water leak confirmed.
Google Reviews ★★★★★ 5.0 Rating 70+ Reviews Read Reviews- ✓ Leak Located
- ✓ High Usage Investigated
- ✓ Repair Completed
- ✓ Mains Water Issue Resolved
The Challenge
High Water Usage Reported By Water Board
The customer had been contacted by the water board about high water usage at the property in Sutton. A hidden mains water leak was suspected because the usage issue was not explained by normal household demand.
- ✓ Water board contacted the customer about high usage
- ✓ Mains water leak detection was required
- ✓ The property was located in Sutton, Surrey
Investigation
Investigation Evidence
Selected photos and videos from the investigation sequence showing the evidence-led approach used on site.
Investigation
Thermal, Tracer Gas And Acoustic Investigation
The investigation focused on locating the source of the suspected mains water loss so repair work could be targeted rather than exploratory. The supplied investigation notes confirm thermal imaging, tracer gas and acoustic methods were used during the Sutton mains water leak detection work.
High Usage Investigation
The water board had contacted the customer about high usage, so the investigation needed to check for hidden mains water loss.
The issue was investigated as a suspected mains water leak because normal usage did not explain the recorded demand.
This focused the investigation on the supply route and leak location rather than unrelated internal symptoms.
MethodThermal, Tracer Gas And Acoustic Checks
The confirmed methods were appropriate because the suspected leak was concealed and linked to mains water usage.
Thermal imaging, tracer gas and acoustic detection were used during the Sutton investigation.
The methods supported leak location sufficiently for repair work to be completed.
Findings
Mains Water Leak Confirmed
The source caption confirms mains water leak detection and repair following the water board contact about high usage. The leak source was identified sufficiently to allow repair work to be completed.
- High usage issue investigated
- Mains water leak detection completed
- Repair work carried out after the leak was located
Outcome
Leak Located And Repaired
- ✓ Leak Located
- ✓ High Usage Investigated
- ✓ Repair Completed
- ✓ Mains Water Issue Resolved
The mains water leak was located and repaired, allowing the customer to address the high usage issue raised by the water board.
Investigation Insights
What This Investigation Shows
- ✓Water board high-usage notices should be investigated as a system symptom, not treated as proof of normal consumption.
- ✓Different methods can be combined when a mains leak is concealed and there is limited visible evidence.
- ✓Locating the leak gave the customer a practical route to address the high usage issue.
Local Coverage
Leak Detection In Sutton
This investigation was completed in Sutton, Surrey.
We regularly carry out leak detection investigations across Sutton and surrounding areas.
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